Refund Policy for USA

Effective Date: 20/03/2026

Section A – Hardware Products

1. Eligibility for Returns & Refunds

• Return or refund requests must be submitted within 14 days of delivery

Eligible if

• Product is defective, damaged, or not as described
• Product is unused and in original packaging (unless defective)

Not Eligible:

• Damage due to misuse, improper installation, or unauthorized modifications
• Installation by third-party contractors not approved by Chargnex
• Used consumables or accessories
• Requests made after the return window

2. Return Process

• Email support-us@chargnex.com with:
  Order details
  Invoice
  Description of issue (photos/videos if applicable) (photos/videos if applicable).
• Once approved, Chargnex Inc will:
  Arrange pickup or
  Provide return shipping instructions
• Returned products may be inspected before final approval

Refunds will be issued to the original payment method (credit/debit card or payment provider)

Processing time: 7–10 business days after approval

Notes:

Shipping and installation charges are non-refundable, unless the issue is caused by Chargnex

Restocking fees may apply for non-defective returns (where permitted by law)

4. Order Cancellations

• Orders can be cancelled before dispatch or before installation begins

If cancelled:

• After dispatch but before delivery → Shipping charges may apply
• After installation:
  Installation fees are non-refundable
  De-installation (if requested) is charged to the customer

Section B – EV Charging Services

1. Refunds for Charging Sessions

Eligible:

• Charging did not start → Full refund if payment was deducted due to system fault
• Charging interrupted due to charger fault → Proportional refund for unused energy/time
• Session canceSession cancelled by Chargnex → Full refund

Example:

If a session ends early due to a system issue, only the unused portion is refunded.

Not Eligible:

• Change of plans, late arrival, or no-show
• Minor interruptions that do not materially impact charging

2. Cancellations / Rescheduling

• Allowed up to 30 minutes before the scheduled session without penalty
• Late cancellations or no-shows may incur a cancellation or convenience fee (shown during booking)

3. Refund Method & Timeline

• Refunds are issued to the original payment method
• Standard processing time: 5–10 business days
• For partial refunds (interrupted sessions): 2–5 business days

Section C – General Terms

• Payment processing or banking fees may be deducted unless the issue is caused by Chargnex
• Chargnex reserves the right to decline requests that do not meet this policy
• This policy complies with applicable United States federal and state consumer protection laws

This policy does not limit any statutory consumer rights under applicable law

Contact us:

• support-usa@chargnex.com
• +1 703-345-9605
• www.chargnex.com

Refund, Return & Cancellation Policy for India

Effective Date: 20/03/2026

Chargnex is committed to providing a fair and transparent refund, return, and cancellation process. This policy applies to both hardware products and EV charging solutions purchased through www.chargnex.com.

Section A – Hardware Products

1. Eligibility for Returns & Refunds

• Refund/return requests must be raised within 7–14 days of delivery.
• Eligible only if the product is defective, damaged, or not as described.
• The product must be unused and in original packaging (unless defective).

Not Eligible:

• Damage caused by misuse, improper installation (unless installed by us), or unauthorized modifications.
• Consumables/accessories once used.
• Requests made after the return window.

2. Return Process

• Email support@chargnex.com with order details, invoice, and issue description (photos/videos if applicable).
• Once approved, we will arrange pickup or provide return instructions.
• Products may be inspected before approval.

3. Refund Method & Timeline

• Refunds will be made only to the original UPI ID or Card used.
• Standard refund time: 7–14 business days after approval.
• Installation/delivery charges are non-refundable unless the product issue was caused by us.

4. Order Cancellations

• Cancellable before dispatch or before installation begins.
• If cancelled after dispatch but before delivery, shipping charges may apply.
• If cancelled after installation, installation charges are non-refundable, and de-installation costs are borne by the customer.

Section B – EV Charging Solutions

1. Refunds for Charging Sessions

• Charging did not start – Full refund if payment was deducted but session didn’t initiate due to our fault.
• Charging stopped midway due to fault – Proportional refund for the unused portion of time/units will be processed within 2–3 business days.
• The product must be unused and in original packaging (unless defective).
• Example: If you booked for 60 minutes but session ended after 20 minutes, refund will be for the unused 40 minutes.
• Session cancelled by Chargnex – Full refund.

Not Eligible:

• Change of plan, late arrival, or no-show.
• Minor delays or interruptions that did not prevent charging.

2. Cancellations / Rescheduling

• Allowed up to 30 minutes without penalty.
• Late cancellations or no-shows may attract a convenience/cancellation fee, displayed during booking.**

3. Refund Method & Timeline

• Refunds are credited to the original UPI ID or card used.
• Standard processing: 5–10 business days.
• Exception: 2–3 business days for proportional refunds when charging stops midway due to our fault.

Section C – General Terms

• Payment gateway/bank charges (if any) may be deducted unless the issue was on our side.
• Chargnex may decline refund/return requests that don’t meet this policy.
• This policy is governed by Indian law and does not affect your statutory consumer rights.
• ** As mentioned on the Chargnex phone app.
• Contact Us
  support-in@chargnex.com
  +91 9867471302
  www.chargnex.com