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Welcome to Chargnex. These Terms and Conditions govern your use of our website chargnex.com, EV charging infrastructure, and related services.
By accessing our website or using Chargnex charging services, you agree to comply with and be bound by these Terms and Conditions. If you do not agree with any part of these terms, you should discontinue use of our website and services.
1. Introduction
These Terms and Conditions outline the rules and guidelines for using the Chargnex website and EV charging services.
Chargnex provides EV charging hardware, software, and charging infrastructure management designed for businesses, property owners, and EV drivers.
By using our services, you agree to use them responsibly and in accordance with applicable laws and these terms.
2. Use of Our Services
Users may access the Chargnex website and charging services for lawful purposes only.
You agree to:
- Use charging stations in accordance with posted instructions
- Ensure your vehicle is compatible with the charging equipment
- Follow all safety guidelines when operating charging stations
- Disconnect your vehicle once the charging session is complete
Chargnex reserves the right to restrict access to services if misuse or unsafe behaviour occurs.
3. Charging Sessions & Payments
Charging sessions may require payment depending on the location and operator settings.
a. Pricing
Pricing may vary depending on:
- Location of the charging station
- Electricity rates
- Site operator pricing policies
Pricing may be based on per kWh, session time, or fixed session pricing.
b. Payment Methods
Chargnex chargers support secure payment methods including:
- Credit cards
- Debit cards
- Mobile wallet payments
Payments are processed through secure third-party payment providers.
Chargnex does not store full payment card details.
4. Service Availability
Chargnex strives to provide reliable charging services, but we cannot guarantee uninterrupted availability.
Charging services may be affected by:
- Scheduled maintenance
- Software updates
- Electrical supply interruptions
- Network connectivity issues
- Environmental or weather conditions
Chargnex is not responsible for temporary service disruptions beyond our control.
5. Intellectual Property
All content on the Chargnex website, including text, graphics, software, design, and branding, is the property of Chargnex or its licensors.
Users may not:
- Copy
- Modify
- Distribute
- Reproduce
any part of the website or services without prior written permission.
6. Limitation of Liability
To the fullest extent permitted by law, Chargnex shall not be liable for:
- Indirect or consequential damages
- Loss of revenue or profits
- Charging interruptions or downtime
- Vehicle or battery damage unrelated to charger equipment
Users are responsible for ensuring their vehicle is compatible with the charging infrastructure.
Use of the service is at your own risk.
7. Changes to These Terms
Chargnex may update these Terms and Conditions periodically.
Any updates will be posted on this page with a revised Last Updated date.
Continued use of our website or services after changes are posted constitutes acceptance of the updated terms.
8. Contact Information
If you have questions regarding these Terms and Conditions, please contact us.