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At Chargnex, we value your privacy and are committed to protecting your personal information. This Privacy Policy outlines our practices regarding the collection, use, disclosure, and protection of your data when you visit chargnex.com or use our EV charging services.
By using our website or services, you agree to the terms of this policy. Please read it carefully to understand how we handle your information.
1. Introduction
Chargnex is committed to creating a secure and reliable digital environment for our website visitors, partners, and charging network users.
We recognise the importance of privacy and take appropriate steps to safeguard your personal information. This Privacy Policy explains how we collect, use, and protect information when you interact with our website, charging infrastructure, and services.
We may update this policy periodically to reflect operational or legal changes.
2. Information We Collect
We collect information to provide and improve our EV charging services.
a. Personal Data
Personal information may be collected when you:
- Request a quote
- Contact our team
- Use EV charging services
- Interact with our website
Examples of personal data include:
- Name
- Email address
- Phone number
- Company name
- Billing information
- Payment details (processed via secure payment providers)
b. Non-Personal Data
We may automatically collect certain technical information when you visit our website or use our services.
This may include:
- IP address
- Browser type
- Device information
- Website pages visited
- Charging session activity
- Date and time of interaction
This information helps us improve platform performance and reliability.
3. How We Use Your Information
Chargnex uses collected data to:
- Provide EV charging services
- Process payments and billing
- Respond to inquiries and support requests
- Monitor system performance
- Improve user experience
- Analyse platform usage trends
- Send service-related notifications or updates
We only use information when necessary to operate and improve our services.
5. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in legal requirements, technology, or operational practices.
When updates occur, the revised policy will be posted on this page with an updated Last Updated date.
We encourage users to review this page periodically.
6. Contact Us
If you have questions about this Privacy Policy or how your information is handled, please contact us.