Last Updated: March 17, 2026
Chargnex (“Chargnex”, “we”, “our”, or “us”) values your privacy. This Privacy Policy explains how we collect, use, and protect your information when you use the Chargnex mobile application (“App”) and related services.
By using the Chargnex App, you agree to the collection and use of information in accordance with this Privacy Policy.
When you use the Chargnex App, we may collect the following types of information.
When you create an account, we may collect:
If you add a payment method to the App, payment processing is handled by secure third-party payment providers.
Chargnex does not store full credit card numbers on its servers.
When you use a charging station through the app, we collect:
We may collect limited technical information such as:
This helps improve performance and troubleshoot issues.
Chargnex may use limited analytics tools to understand app performance and usage. We do not use tracking for advertising purposes or sell personal data.
With your permission, the app may collect location data to help you:
Location access can be disabled in your device settings.
Chargnex uses collected data to:
We do not sell personal data to third parties.
We may share information with trusted third parties when necessary to operate the platform, for example:
To securely process payments.
To operate infrastructure such as cloud hosting, analytics, payments and app services.
These providers are required to protect user data and only use it for service delivery.
Chargnex implements industry-standard security measures to protect your information, including:
However, no system can guarantee absolute security.
Users may delete their account and request deletion of their associated personal data at any time through the app settings or by contacting Chargnex support.
Chargnex operates in multiple jurisdictions, including Canada, the United States, and India. By using the App, you understand that your information may be transferred to and processed in countries where data protection laws may differ from those in your country of residence.
We take reasonable steps to ensure that your data is handled securely and in accordance with this Privacy Policy.
Your information may be stored and processed in Canada or other countries where our service providers operate. By using the App, you consent to such transfers.
Depending on your location, you may have certain rights regarding your personal data, including the right to:
We will respond to such requests in accordance with applicable laws.
The Chargnex App may interact with third-party services such as:
These services have their own privacy policies.
The Chargnex App is not intended for individuals under the age of 18.
We do not knowingly collect personal information from minors.
Chargnex may update this Privacy Policy from time to time.
When changes occur:
Continued use of the App means you accept the updated policy.
For privacy-related questions or requests:
Website: www.chargnex.com